If our guests are unable to keep their scheduled appointment, we appreciate a call 48 hours in advance. This allows Shockoe Salon to schedule and service our other guests.
We understand that sometimes extraordinary circumstances are unavoidable that require adjustments of your appointment date and or time. Therefore we have developed a policy that is sensitive to our clients lives and enforces a policy based on not just one cancellation, but two (2) cancellations. We kindly ask that you give us 48 hours notice if you need to cancel your appointment. If at least 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
We also reserve the right to ask the client to provide a credit card to book future appointments.
More than one (1) No Show will be handled the same as cancellations. We reserve the right to charge a No Show fee of up to 50% of the cost of the scheduled services. We also reserve the right to ask the client to provide a credit card to book future appointments.